"Thank you so much for making my 16 year old daughter so welcome last week. She was really nervous about even walking through the door let alone playing a piano. But I told her you were a family run business and that I thought you would welcome anyone who loved pianos and music even if they weren't looking to buy a piano that day.
Today (jet lagged) she went to music college. When I asked her about her day the first thing she said was "I told Nico (piano teacher and concert pianist) about Beethoven pianos and he wanted to know all about them". You asked her what in New York made the greatest impression on her. I think I can safely say Beethoven pianos is high up on that list. Best wishes from a cold, wet but musically happy corner of England."